Memorial Day, Again

I was reminded that yesterday marked a year since my young friend Derek went to spend eternity with his Savior.  A whole year has passed and still I expect to see him come through the door again.  It seemed that perhaps a reminder was in order, so I’m re-posting my thoughts from that day.  I hope you’ll forgive a sentimental old man.

Memorial Day

“I wish I could have seen Strider again, Grandpa.”  The precocious five year old stands in front of me with a pensive look on his face.  His mom, like her mother and father before her, wants her children to face the truth, so he has not been lied to.  Our family dog was his friend, the beneficiary of frequent trips to the treat bag by this youngster, and also an eager participant in numerous games of fetch with the child.  I remind my grandson that we just won’t be able to see Strider again and he is satisfied.

I am not.

It was not my intention to broach the subject again, but as often happens, other events have brought the conversation to mind once more.  I told a friend a couple of nights ago, that I was done with the “dark” subjects that have been the focus of my writing on numerous occasions, and seemingly more frequent of late.  I have attempted to move to lighter subjects and still intend to keep my daily rumination moving in that general direction.

Just not tonight.

Friday afternoon found the music store a beehive of activity.  It seemed that the floodgates had opened and customers were almost compelled to pile into the place.  In the middle of that flurry of busy-ness, he came in.  The young man had been a frequent visitor for the last number of years, usually just coming in to check out the stock and see what was new.  If he found something that caught his fancy, we would start a conversation; first about the “real” price of the item, then about the possibility of making a trade.  If I was lucky, he would find time during his visit to sit and play a guitar for a little while.  For his age, the boy was one of the finest guitarists I have known, employing some advanced techniques which many seasoned players would love to master.  He didn’t have them all perfected, but he was well on his way.

This was one of our lucky days and he sat and played a few moments as he waited for me, drawing the attention of others in the store, as he always did.

I had just traded for some items he wanted, which he brought over to me when I got a free minute.  He had no money to spend, but there were other items he could bring in to trade.  He asked me to hold the ones he wanted and promised to return soon with his trades, which he did within a short time.  We talked about business and almost nothing else.  Our transaction concluded, we shook hands and he promised to come back.

He never will.

I got word on Saturday night that yet another family had lost their son.  I don’t know all the details of his death, but I do know that he was far too young.  I wasn’t finished with our friendship yet.  There were things I would like to say to him.  Like my grandson with the family dog, I wish I could have seen him one more time.  If only I had known it would be our last time, I would have talked about something else besides the power rating of the amplifier and the battery life of the microphone.

God’s timing is perfect, but mine definitely is not.

As I write this, Memorial Day is upon us.  It’s a day for remembering and honoring those who have gone to their reward.  We mostly think about it in terms of our military men and women, but many families take the opportunity to remember those absent from their number, whether military or not.  From where I’m standing tonight, it seems a good day to think also about the living and to consider carefully what we say in our conversations with them.  That next visit may never come; the opportunity to say those words in our hearts may never present itself again.

It’s just a suggestion from a saddened and not-so-very-wise man, but today would be a great day to say those important words and to show the people you love that you really do (love them, that is).

Then again, maybe that should be every day.

Carpe Diem.

“I expect to pass through this world but once.  Any good, therefore that I can do, or any kindness I can show to any fellow creature, let me do it now.  Let me not defer or neglect it, for I shall not pass this way again.”
(Stephen Grellet~French Quaker missionary to the United States~1773-1855)

“Be very careful then how you live, not as unwise – but as wise, making the most of every opportunity, because the days are evil.”
(Ephesians 5:15,16)

© Paul Phillips. He’s Taken Leave. 2012 All Rights Reserved. 

Mushy Stuff (that I don’t understand)

Valentine’s Day came and went yesterday.  I planned to write a brilliant post on love.  I really did.  So, I sat at the keyboard and thought about all I know concerning love.  And, I moved on to fast cars and guns.  Tonight, again I sit at the keyboard and dredge up every bit of sagacity I can manage on yesterday’s intended subject.   Words fail me (An extremely rare event!).

I don’t understand love; can’t explain it, nor can I begin to describe how it works.  I’ve been asked the secret of a happy relationship before and I realized that I have no idea.  Oh, I remember events which have occurred over the years of my marriage and the couple of years leading up to that, but the events don’t explain the phenomenon.

I know that millions of dollars a year are spent by folks who are looking for the secret.  A profusion of conferences attempt to explain how love works, the secret to re-igniting love, and even how to put laughter back into your marriage.  Checking Google tonight for “Christian Marriage Conference”, I couldn’t help but notice that there are 24 million results.  Twenty.  Four.  Million.  I’m pretty sure the folks who run those conferences can’t explain it either.

What I do know is that the Lovely Lady and I have spent well more than half of our lives enjoying each other.  Undoubtedly, I’ve had the better part of the bargain, but she tells me she’s content (and I’ve never known her to lie).  I’m still wracking my brain to explain it and probably will go to my grave confused about the reasons.

I really don’t have a clue.  All I know is I wouldn’t give up a minute of the last 32 years for anything.  Whatever makes this love thing work, I’m  up for another 32 years.  After that I might be qualified to wax eloquent regarding the origins and mechanics of a good relationship.

Ask me again then.

                   
“Let the wife make the husband glad to come home, and let him make her sorry to see him leave.”
(Martin Luther~German theologian and church reformer)

“One time I gave Dale a little peck on the forehead and we got a ton of letters telling us to cut that mushy stuff out…So I had to kiss Trigger instead.”
“Roy Rogers~”King of the Cowboys”~1911-1998)             

The print’s just fine, thanks!

“I don’t read fine print,” were the words I read in the email, the second one from this customer that day.  It was the Monday after Thanksgiving and it seemed that it was going to be one of those Mondays.  I had arrived just before 9:00 a.m. to get the coffee made and pull the orders for the day, only to find an email from an irate customer waiting.  It seems that she had placed an order on Tuesday before Thanksgiving, requesting that the package be shipped to her by 3-day delivery.  Any idiot could count on their fingers and cipher out that three days from Tuesday would be Friday.  Yet, her package wasn’t scheduled to be delivered until Tuesday.  How is that possible?  “PLEASE REFUND MY MONEY!”, screamed the last line in the missive.

I politely replied to her email and after offering a solution which should have been acceptable, suggested that it might have been helpful, had she read the “policy page” as instructed, before selecting expedited shipping for her order.  The policy for the shipping company explained that there would be no deliveries on Thanksgiving or the Friday after, and those days would not count in the days-in-transit count.  It all made perfect sense to me, but the reply you see above was all that was forthcoming.  Don’t read fine print!?  How can you not read the fine print?  Life is precarious enough without encouraging problems.  Surely, there are no ignorant thrill-seekers left in this world who don’t read all the instructions before pushing the “make payment” key.  Don’t they know the tangled mess they make of the orderly systems we have in place to keep the wheels of commerce moving?  Fine print is the lubricant of the whole enterprise!  

Truth be told, the print wasn’t any smaller than that on the rest of the page, but let’s not argue about semantics.  She couldn’t be bothered.  And, it was obvious that the fault lay with us, not with her.  A phone conversation with her later in the day made clear that we were not going to ameliorate the problem to her satisfaction any time in this century.  We offered a full refund, including the purchase price of the product, as well as giving her the item to keep, but still she could not be mollified.  At wit’s end, I finally suggested that possibly we were not the organization with which she should be shopping for her music, since we obviously weren’t capable of performing up to her standards.  As you might imagine, my last suggestion wasn’t made without a fair amount of frustration (and maybe a little sarcasm) on my part, nor was it met with quiescence on her part.  Regardless, we went our separate ways, each certain of the merit of our own position, and each not having achieved our goal.

I hate unfinished business.  I want every customer to feel that she or he has gotten everything they have paid for and then some.  I also want everybody to like me, although by now, I’m convinced that this goal is impossible to meet.  Sometimes, our objectives are unattainable, our sights set just too high.  But still, it’s very difficult for me not to put this one in the loss column, hard not to say that I failed.  I look at the facts and know that I did all I could, but a bad result has to be tallied somehow, so I call it a loss.  Fortunately, as I count them up, the win column is still weighted heavily, but I wish that all of the occurrences which have made their mark in the loss column could be completely erased. 

“Hey, Paul!  This is John in Atlanta.  You know, I got a bad CD last week.”  The cheerful voice belies the words.  John isn’t angry, doesn’t want an apology.  He knows us by now and he’s confident that we’ll get a good product sent right out to him.  As a matter of fact, he wants to order five other items while he’s got me on the phone.  “You guys always treat me right.  Fast delivery and always there to help me when I need it.  Can’t ask for better than that!”  Wouldn’t it be nice if I could get him to call the earlier customer and help her to see what a nice guy I really am?  Oh well, that’s not the way it works, but man, do I appreciate customers who are such an encouragement!

It would be easy to get discouraged about the failures, but we constantly receive reassurance from customers.  A note here about the great service, a phone call there about how fast the product arrived, a new customer who tells me they contacted us because they received a glowing endorsement from a friend; all of these help to give the impetus to keep doing what we do.  The funny thing is, the bad experiences also help us to do that.  We keep plugging away, because we are convinced that we can do better.  We’ll adjust the fine print, maybe even insert great big red arrows to point the way to it, but we’ll try harder and keep as many marks in the win column as we can. 

It would be easy to focus on those marks in the loss column.  When we contemplate them, it does seem that they are written in much darker pencil than the others are.  The truth is, we just need to focus on the goal.  Looking back magnifies the failures, but moving ahead puts them in perspective and motivates us to transcend the past. I like what Tom Krause, a motivational speaker, has to say on the subject.  “There are no failures – just experiences and your reactions to them.”

“Success is falling nine times, and getting up ten.”
(Jon Bon Jovi, American rock musician)

Doesn’t the bad guy wear the black hat?

“Eighty dollars for the guitar and twenty for the amplifier.  That sound all right to you?”  Once again, I’m bargaining with a young man for an instrument that I don’t really want, but he needs to sell.  He’s the third person in my store today with something to sell, not because they’ve decided to quit playing music, but because money is tight and they need to come up with the cash to take care of “living expenses”.  The mom with her toddler who was here earlier had a similar problem, but she also brought me a dilemma, along with the guitar case and guitar shaped object (GSO) she carried.  You see, I’ve promised never to put any of that brand of instruments on my rack again, simply because I don’t think they’re quality guitars.  Oh, a few of the specimens are okay, but overall, they seem to have a multitude of inadequacies, which I cannot overlook and will not foist off on my customers.  What to do?

As you might expect, a few dollars lighter in the bank account, the business now owns this cool looking guitar, which sports a facsimile of the semi-semi-noteworthy guitarist/pitchman in his flat black bolero hat, who hawks his inferior wares on your television set.  I’m not a fan.  He claims to play the guitars he sells, but if the secondhand examples which I have seen are any indication, my guess is that most mediocre guitarists wouldn’t keep one of them for long, much less a professional, such as he claims to be.  I’m not surprised to find that his claims to fame (e.g., student of one of the greatest classical guitarists in our time, Andres Segovia and endorsed by the same) are disputed by many  experts in the field.  I’m even appalled by the price people fork out for a barely adequate instrument, only to find that it has plunged in value from the moment it left the warehouse.

But, the absolute affront, in my consideration, is that the man’s real name (first and last) is actually the same as my given name, Stephen Paul.  I might be able to forgive the man for selling a cheap product for too much money, but to have the same name on top of that, well…Words fail me.

Having wandered far afield, I’ll make my way back toward my original subject and say that I’m faced almost daily with judgment calls like this one and many which are more confounding.  One gentleman came in with a similar dilemma (a guitar brand that was taboo) and then added to that by telling me that the tight spot he was in came because of a late night visit to the casino after imbibing a bit too much alcohol.  I’m still ruminating the wisdom of my decision as I also ponder how to market the other GSO that now sits in my back hallway.  If any of you readers have the solution to either problem, I’d love to be let in on the secret.

But, my real target tonight is integrity.  I mention the huckster to set the stage.  This play of life in which we are all acting often surprises me, sometimes in a wonderful, positive way, but often recently, with gloomy and unfortunate situations.  The gentleman I first mentioned who had the guitar and amplifier to sell, quickly agreed to my price.  One hundred dollars was fine with him.  As I prepared to pay him, I happened to think that the wholesale blue-book might show the amplifier to be worth a little more than my offer, so I suggested that I should check the value.  As I started my search, I heard, without it really registering, the muttered words, “Yeah, you wouldn’t want to pay too much.”  Then, I found the amp model in the list and noticed that it recommended paying thirty dollars for this particular unit.  I returned to the customer and told him that I would pay him ten dollars more than originally agreed upon and his reaction was one of complete surprise.  He had expected a reduction in my offer, not an increase.  After he received payment, he shook my hand vigorously, and thanked me profusely for being fair with him.

As he left, I was struck by the incongruity of his muttered statement as I searched for the price, with his effusive praise for my fairness in the transaction.  Why should he expect that I was going to back out of our agreement to his detriment?   Was it just a natural cynicism or was it a reaction programmed by experience?  Isn’t it true that in our society, we expect to be cheated and taken advantage of?  The huckster sitting center stage and strumming the inferior product, that is less in quality than it is touted to be, is the rule (or at least the perceived rule) and not the exception that it should be.

We are pleasantly taken aback by a business or individual who is honest and forthright, while acting almost dispassionate about chicanery.  This ought not to be.  Integrity should be the standard in our dealings with each other.  It’s about time that the players who are center stage in this play should be the heroes and not the villains.

I have a favorite car lot with which I try to do business whenever I’m looking for a vehicle.  The reason?  Several years ago, they sold my father-in-law a car.  No, not a car, a lemon!  For a full year, he paid for repair after repair and finally took the car back to trade in on a different one.  Upon hearing of his experience with the vehicle, the owner of the car lot gave him, in trade, not only the full price he had paid originally, but all of the additional amount he had spent on repairs in the intervening time.  Now that’s integrity!  And that’s the kind of business I want to trade with.

Ten dollars difference.  That’s all it took for me to act with integrity today.  Sometimes honesty costs dearly and other times, it’s as easy as just doing the right thing.  Both of them, the large and small choices, are what make up a life of integrity.  “Choose you this day whom you will serve…”



“No amount of ability is of the slightest avail without honor”
(Andrew Carnegie)

Keep your hands to yourself!

How well I remember the conversations from the back seat:  “He’s touching me!”  “You did it first.”  “Did not!”  “Did too!”  “Did not!”  “Did too!”  Another voice, this time from the front seat, injects itself into the back and forth of the argument.  “Both of you, get back on your side of the car and keep your hands to yourself!”   Immediately, all is quiet, until a few moments later when you hear a plaintive voice from the back seat again, “He’s looking at me!”

Any of you who grew up with brothers or sisters close to your age remember those days.  Someone was always getting into your private space; someone was always making you uncomfortable and breaking up the relative peacefulness of your life.  There was no telling when one or another of the siblings was going to push the boundaries, either real or imaginary, just to see if they could add a little piece to their territory, especially if they could tear it from your grasp.  I’m just amazed that we all grew up without hating each other, in fact, actually loving and respecting each other.  But adulthood also brings with it a different, and just as confusing, set of problems.  The thing is, they have a striking similarity to those of childhood…

One evening, close to 20 years ago, I got a call from an elderly friend, a widowed lady, whose middle-aged son was visiting for awhile.  His marriage was in trouble and he had left home for a little thinking time.    His mom asked me if I would “counsel” him.  I’m not sure why she picked me, but she must have been under the mistaken impression that I had some store of wisdom that could help his marriage.  I agreed to spend some time with him, but it would be so he could have someone to talk with, not as a marriage counselor.  In getting acquainted with him, he mentioned that he would like it if we could talk some about the Bible.  I knew a bit more about that subject than marriage counseling, so I agreed that we would do a Bible study and suggested that when we got together the next time, he should bring a passage that he had a question about.

As we sat down at the table, he hit me with it immediately.  Ephesians 5:22 was the verse.  In it, the writer says, “Wives be submissive to your husbands…”  No sooner had I read it out loud than he burst out,  “That’s my problem!  She won’t submit and let me be the head of our home!  That’s why we can’t get along! How can I make her do that?”  Well, that stumped me for a few seconds.  The obvious answer was that he couldn’t!  That’s why he was here in Arkansas and she was in California!  But, that’s not what he needed to hear.  So of course, the next thing I told him was, “Get back on your side of the car and keep your hands to yourself!”

Okay, what I really did was to ask him a question.  “Does that statement give instructions to someone specific?”  “Well, yes,” came the reluctant answer.  “It tells wives how to act.”  “Well, unless you’re a wife, it’s obviously of no interest to you.  Move on.”  So down we went to the verses below that.”  He read verse 25:  “Husbands, love your wives, just as Christ loved the church.  He even died for it…”  He looked at me as if I had punched him.  It wasn’t necessary to ask if he got the point.  It was pretty clear that he did! 

It seems that most things are like those letters I get with the directive printed on them, “To be opened by addressee only, under penalty of law.”  When the instructions are targeted at me, I should do my best to follow them, otherwise, I need to leave them alone.   I really can’t make anybody else live the way they’re supposed to, so it’s unproductive to try.  That’s not my job! And, it does more damage to relationships than any benefit that I’ll ever achieve.  I’ve also finally begun to realize that if I follow the instructions I’m given, somehow it becomes a whole lot easier for the people I’m with to do their own part, but as far as obedience goes, I’m only responsible for me. 

“Get back on your side of the car, and keep your hands to yourself!”  Turns out, Dad’s instruction for feuding siblings was also great advice for most relationships.  If we take care of ourselves, we won’t be getting  into spaces that aren’t ours.  I’m still not sure he ever figured out how to take care of the “He’s looking at me” problem.

“Child…I am telling you your story, not hers. I tell no one any story but his own.”
(Aslan, in “The Horse & His Boy” by C.S. Lewis)

 “MYOB.”
(common anagram used in text-messaging for “Mind your own business”)

Breathe In, Breathe Out!

Growing up wild in the Rio Grande Valley of Texas, I learned lessons as a youth (both good and bad) that still inform this soon-to-be senior adult of life’s truths.  When I say “growing up wild”, I don’t want you to infer that I was a carouser or a gang-banger.   I don’t even mean to imply that my parents didn’t have discipline, because they did have that.  We’re told, “Spare the rod and spoil the child,” and let’s just say that I wasn’t spoiled!  However, we did have full run of the neighborhood, and by neighborhood, I mean anyplace within walking, and later on, biking distance.  During summer vacations and after school, we ranged far and wide and discovered all the hiding places, the best locations for dirt clod fights, and climbing trees that were to be found.  We got into a little trouble too, but we’ll leave that subject for another day.

In those days, when the city hadn’t spread out into the local farmland, there was wildlife galore.  Garter and bull snakes were common, and lizards beyond count.  My favorite was a strange-looking creature that in those days of innocence, we called a horny toad.  One day, I’ll rant about how our language has been hijacked by double entendres and gutter-discourse, but suffice it to say, the round, tubby lizard was called that because of the myriad of sharp horns all over its sand-paper rough body and for no other reason.  It’s real name is the Texas Horned Lizard, with some tongue-twister of a scientific title tacked on, but we called it simply a horny toad.  These placid creatures, for all of their ferocious appearance, wanted nothing else but to be left alone.  They had no real defenses; they weren’t lightning fast like those we called racers (Whiptails), nor could they change their body’s skin hue to match the ambient surroundings, like those we labeled chameleons (Green Anoles).  They were doomed to lumber along amongst the grass and rocks and rain-parched earth, eating the big, red ants that lived in abundance on the ground and keeping an eye out for the passing coyote, dog, or snake.

 They did however,  have a couple of defense mechanisms that made them undesirable to predators.  The first one I observed on any number of occasions, since to these little critters, I looked like a predator.  When approached by their enemies, they would first try to flee.  Failing that, since they just weren’t built for speed, they would stop and turn toward the dangerous party, pushing themselves up away from the earth and then, puffing themselves up with air, would expand to a much larger size than they were originally.  I don’t know all the data, but I’m guessing that more than one young bullsnake, when faced with this “giant” lizard, would give up and move to easier prey.  It probably wouldn’t seem appetizing to think about that sliding down one’s gullet.  So, the little so-ugly-it’s-cute varmint goes on its way again, with one less danger to worry about today.  The other defense mechanism?  Well, I never saw it happen, but the books tell us that when the ruse of “Big” horny toad doesn’t convince the attacker, he can actually shoot blood out of the corners of his eyes at them.  The blood has a chemical which is unsavory to its attacker and discourages further confrontation.

I’m thinking that there are multiple examples in the animal kingdom who make themselves bigger to defeat their attackers.  Any number of non-venomous snakes threaten attack by spreading out and raising their heads as if to strike.  The cute little puffer fish, which has the same spiny appearance as the horned lizard, is perhaps the most famous of these pretenders.  He is not in any way equipped for sustained speed and so, is the target of many predator fishes in the ocean.  But not many of them want to swallow that spiny balloon when he’s puffed up in his intimidating pose. 

So, what is the point of this nature lesson, you may ask?  I’ve been thinking about the comparison of these natural responses in animals to our own response to perceived “attacks” on ourselves.  Speaking purely for myself (you are free to draw your own conclusions),  I know that when threatened with exposure of my inadequacies, my immediate reaction is to “make myself bigger” and do my best to impress the would-be attacker with my abilities.  Rather than suffer the exhibition of my true incompetent self, I will build an awe-inspiring facade to head off the embarrassment.   My puffed-up, spiny exterior will often keep the assailant at bay.  The real dilemma of using this sham to protect yourself,  even occasionally, is that in order to sustain the perception, you have to stay “big” more and more frequently, until at last, you’re wearing this false persona anytime you’re around people.

There’s been lots of talk about bullying recently, especially in our news.  I’ve been bullied, as have most of you at one time or another in your lives.  I remember way back, while still in elementary school, one kid was shoving me around on the playground, as he did on a regular basis.  I finally had enough and shoved back, prompting him to challenge me, “I’ll meet you across the street after school!”  This was the well-known code for arranging a fight off school grounds and I wasn’t about to back down (in spite of the fact that I’d never been in a fistfight).  “I’ll be there!”  I snapped and stalked off, hands in pockets to demonstrate my machismo (failing miserably, I’m sure).   Evidently, the horny toad impression worked though, because 10 minutes later, he was back, mumbling, “I just remembered, I have to be someplace after school, so I won’t be there…”  So, no fight (whew), but a lesson learned, only to be used many, many times in my life, and not always for the right motives.  It’s a little discussed fact that many times bullies have been bullied themselves.  They’ve just learned how to make themselves big and they like the power it gives them over others.

I don’t have much advice on how to avoid this behavior, but sometimes, just recognizing what we’re doing that is wrong is the first step to recovery.  Additionally, I do remember reading a great little saying that Chuck Swindoll quoted in one of his books.  The sign was posted in a kid’s clubhouse for their house rules:

Nobody act big.
Nobody act small.
Everybody act medium.

Pretty good advice.  I’ve got one more piece of advice to add to it.

Exhale!

Let another praise you and not you yourself…
(Proverbs 27:2)