Painting by Margaret Kirkpatrick |
Painting by Margaret Kirkpatrick |
“Eso si que es!” This evening, the ages-old punch line to a joke came to my mind. It was almost fifty years ago that my father told me the joke, but I couldn’t help but think about the ancient gag tonight as I realized that, once again, communication has broken down. The result is frustration and accusation, with a few recriminations tossed in for good measure.
Okay, first the joke. The old Hispanic fellow walked into the Woolworth store (it was fifty years ago, remember?), where no one spoke Spanish, and he started looking for something. The salesman tried to help, asking again and again what it was that the man needed. Finally, as he wandered down near the shoe department, the old guy exclaimed, “Eso si que es!” (approximate translation: “That’s it!”) while pointing to the rack upon which the socks were displayed. The salesman retorted, disgustedly, “Well, why didn’t you spell it in the first place?” I’ll leave you to work that one out (hint: you may have to pronounce the Spanish words aloud) and move on to the present reality.
The customer received her order today. Her email to us tonight communicates her unhappiness very distinctly. “You people ought to be ashamed! I paid good money for nothing! I will never order from you people again!” I won’t go into the details of the order, because they don’t matter. What does matter is that this lady thought she was ordering something which she did not receive. Wondering if we were actually at fault, I went back and read the description of the product online. It describes the item very clearly…to me. What happened here?
When we set up our online catalog, we discussed and argued; we wrote and rewrote. We wanted to be certain that the articles were described precisely and simply. Then we went back and rewrote some more. The catalog went live and weeks passed. We kept track of the comments and questions. Then we sat down again and discussed and argued; we wrote and rewrote some more. We have done our best to make clear what we are selling. But, every once in awhile, a customer will order something and then ask to return it because it wasn’t what they thought they were ordering. Whose fault is this? Who is not communicating?
Well, like the fellow in the tired old joke, sometimes we just don’t speak the same language as those with whom we are attempting to exchange information. The written word can be a powerful thing, but it can also be an unwieldy tool; inflexible and limited by both its authors and its readers. When we find a person with whom we don’t share a common vocabulary–and it’s not always a different language, but sometimes just a different environment and culture–we have to work to find a more universal understanding. We will be doing that in the next day or two with our customer. Because we don’t actually sell the product she thought she was ordering, we will probably not be doing business with her again. That doesn’t change our responsibility to be civil and work out an equitable conclusion to our business transaction. We will attempt to communicate in honesty and with compassion. Time will tell if our efforts are successful.
Have you ever been on either side of this scenario? Neither position is a pleasant place to be, is it? Each party thinks he or she is right. Depending on the temperament and reaction of both people, the situation can become tense. Accusations can fly. Tempers can be temporarily mislaid. I know. I’ve reacted wrongly more times than it is comfortable to admit. Again and again though, the key to resolution is more and better communication. The obvious conclusion of the matter is that, as long as the lines remain open, communication will eventually result. Cut those lines and all hope of success is lost.
Having said that, I want to make another point that should be obvious. It is better to communicate well in the first place. We’ll be discussing our descriptive phrases in our catalog again very soon; of that, you may be sure. Time and money, as well as goodwill, are lost every time a customer misunderstands what they are reading. We need to speak with clarity and with precision to avoid misconceptions and errors. As the old saw goes, “An ounce of prevention is worth a pound of cure.”
So, how are your communication skills? Do you work on them regularly? Our relationships depend on good communication. Husbands…“Huh?” and “Yeah,” don’t cut it. Usually, communication requires complete sentences. Wives…“You don’t ever…” is not a good way to start a discussion. If you think you’re not appreciated, talk about it. If you’re overwhelmed, say that. And, don’t quit trying. I guarantee you that silence will not be effective communication. The other person in the relationship may understand that you’re unhappy, but they will never understand the reason, nor find the solution. Keep talking!
And don’t forget the exhortation that the Preacher offered so succinctly so many years ago: “A gentle answer turns away wrath, but grievous words stir up anger.” In your communication, remember that love and truth are to be intertwined. Speak the truth clearly, but do it for the right reason.
With a little effort, the communication barrier can be broken. Unlike breaking the sound barrier, no explosion will result. But, like the sound barrier, you’ll never break the communication barrier if you just sit still.
It’s time we were up and talking!
“In the same way, unless you speak an intelligible message with your language, how will anyone know what is being said? You’ll be talking into the air!”
(I Corinthians 4:9~ISV)
“Men and women belong to different species and communications between them is still in its infancy.“
(Bill Cosby~American comedian and actor)
© Paul Phillips. He’s Taken Leave. 2012. All Rights Reserved.
My band director friend told me of his conversation with the school janitor. The band director was working in his office one afternoon, long after all the children had gone home. He had plans for a great halftime show and was hard at work making the charts for the positions on the field. The door to the band hall opened and the hardworking janitor pushed his cart inside; beginning his preliminary canvass of the room by arranging the chairs into neat semi-circles. There was trash everywhere, even though there was a large receptacle a few feet away near the door. As the custodian worked, my friend could hear him muttering under his breath. Not all of the words could be repeated here, but suffice it to say that he was unhappy.
“What’s wrong, John?” asked the director. “Oh, these stupid kids! They’re so lazy, they can’t even get their trash to the can. How inconsiderate can you get? All it does is make my job harder!” The janitor unloaded on his questioner. I can just see my friend, as the thought struck him in the midst of the unhappy worker’s tirade. The corners of his mouth began to twitch and his eyes to twinkle. Before the man was finished with his outburst, the director was laughing. “What’s so funny? Day after day they do this! I’m tired of it!” The frustrated man had expected sympathy, but never laughter. The band director then said, as kindly as he could manage, “You don’t seem to understand, John. Your job depends on these kids behaving badly. If they start straightening out their chairs and disposing of their trash neatly, you won’t have any work to do and will have to find a different job.” The janitor sputtered for a moment as he ran his hands through his hair a time or two. “I suppose you’re right,” he said sheepishly. “Well, I can’t stand around gabbing all day. They do this in all the rooms, you know.”
I would guess that the janitor’s job is safe, but the words uttered by my friend were true nonetheless. They still ring in my head every time I find myself complaining about the load of work under which I find myself. If it weren’t for those pesky (and I use the term affectionately) customers who make demands on my time, I know that I wouldn’t have a business, wouldn’t have any income at all.
“The master said, ‘Well done, my good and faithful servant. You have been faithful in handling this small amount, so now I will give you many more responsibilities. Let’s celebrate together!'”
(Matthew 25:23~NLT)
“The difference between school and life? In school, you’re taught a lesson and then given a test. In life, you’re given a test that teaches you a lesson.”
(Tom Bodett~American humorist and author)
© Paul Phillips. He’s Taken Leave. 2012. All Rights Reserved.
Wally World! The one day off I get in three months and I end up at Wally World. I detest the place. You know the place I mean. That mega-store that tells you the lie that the way you’ll live better is if you save money. What they really mean is that they’ll live better if you’ll spend more money there…but wait…If I go off on that tangent this early in the discussion, I’ll never talk about anything important. Come to think of it, what I write may not be so important anyway, but I’m at least going to give it a shot.
The Lovely Lady and I had attempted to visit a new antique store, but today being a holiday, were met with locked doors and darkened windows. Since we were already close and knew we needed dog food for the little monsters in the back yard, the evil-empire seemed a reasonable secondary destination. It wasn’t. It seems that thinking about how much money we need to save to live better makes all of us more than a little self-centered. I lost count of the times people pushed their way from the end of a side aisle into the main one, without ever looking and never even muttering an “excuse me” or “sorry” as I had to stop for them or be run over. Hands reached in front of my face as I waited for the Lovely Lady to find a grocery item and other carts bumped mine in the narrow aisles, but there was no sign of concern, not even a head nod to indicate a mea culpa from any of the guilty parties. We all ignored everyone else as, for the duration, our focus narrowed in on our own needs and desires.
Mere moments into our little excursion, I was in much the same condition as most of them, angry and self-absorbed, intent on getting what I came for and getting out. Then I saw her. THE Wally World Shopper. The young lady (she was indeed an adult) was dressed in the consummate costume for shopping in this zoo. Below her mussed-up mop of brown hair, her obese body was stuffed into a too small spaghetti-strap tank-top covered with vertical stripes and a pair of colorfully clashing shorts (also too small). From her shoulder hung a huge handbag adorned with brightly colored polka-dots. Positioned as it was, beside the striped top, the picture was already ridiculous. The brown leather cowboy boots which came up to just below her calves were the last straw. I was momentarily powerless to stop what happened next.
I took a picture of her with my cell-phone. She didn’t know it, since I had the phone in my hand already. It was a good photo, showing the “ugly” shopper in all of her splendor. As I wandered on down the aisle, I clicked over to my Facebook page and tapped the “photo” button. The picture was moved to the appropriate screen, ready to be uploaded for all the world to see. I even typed the words below it, “Can you tell where I am?” Laughing at my own wit, I reached my index finger over to click on “upload”, but something stopped me. I just couldn’t tap the screen.
I left the post on my phone without uploading it and caught up with the Lovely Lady as we checked out. Happy to leave the madhouse, we escaped into the triple-digit heat and headed home. As we drove, I showed her the photo and mentioned that I was going to post it. She said just one sentence, “She’s somebody’s daughter or niece, you know.” Nothing more. It was enough.
When I got home, I sat and looked at the picture and at my words. My thumb touched the “cancel” button. The question flashed on my screen, “Are you sure you want to cancel this post?” Almost angrily, I mashed the screen where the “yes” button appeared, again and again.
I remember now why I hate television programs such as “What Not To Wear”, where fashion snobs shame people into becoming what those snobs think is acceptable. I hate them because they reinforce the idea that we are better than people who are different than we are. I hate them because they legitimize the laughter at someone else’s expense, simply because we believe that we are smarter, or better looking, or stronger. I say I hate the programs like this, and yet I do the same thing. Regardless of whether I made the right decision today, I think that way in my heart, in the depths of my soul. Why else would I have taken the picture, or written the words?
Now who’s ugly? In my mind, I see the Teacher, sitting and drawing in the dirt with a stick, as the intelligent ones, the arrogant ones, slink away one by one, confronted with their own sin, their own ugliness. “Let him who is without fault begin the punishment.” I am one of those accusers, now faced with who I really am. What will I do about it?
I don’t have the answer. I know that the journey to any destination starts with just one step in the right direction. Tonight, I take that step. Tomorrow…I’ll try to keep going. It won’t be a short journey.
I’d like to have some company as I make the trek. Do you see any reason you might be going my way? Two are always better than one alone.
I trust you won’t mind being seen with an ugly person. Hopefully, it will only be a temporary condition.
“When evil men shout ugly words of hatred, good men must commit themselves to the glories of love.”
(Martin Luther King Jr.~American minister and civil rights leader~1929-1968)
“You, therefore, have no excuse, you who pass judgment on someone else, for at whatever point you judge the other, you are condemning yourself, because you who pass judgment do the same things.”
(Romans 2:1~NIV)
“My psychiatrist told me I was crazy and I said, ‘I want a second opinion.’ He said, ‘Okay, you’re ugly, too.”
(Rodney Dangerfield~American comic~1921-2004)
© Paul Phillips. He’s Taken Leave. 2012. All Rights Reserved.
“Don’t you have any seasons down here?” The elderly man was standing outside the Luby’s cafeteria in the South Texas sun, in his hand a handkerchief, with which he mopped his brow. It was January–by strict definition, the middle of winter, yet the eighty-five degree temperature belied the title. The long line at the cafeteria was populated generally by older folks, like this gentleman, from parts much further north. They suffered in the heat, while the natives who stood impatiently in the line with the Snow-Birds, as we commonly called these northerners, noticed nothing out of the ordinary.
I heard a man nearby reply laconically to the old Winter Texan’s (what the Chamber of Commerce wanted us to call them) query. “Yep. Two. Hot and Hotter.” He wasn’t lying. The temperate climate of the Rio Grande Valley, where I spent my childhood (I almost inserted “wasted”, but in fact, it wasn’t), was such that the trees and foliage were covered in leaves and blooms year round. The folks from the colder climes came year after year to spend their winters in a place where the snow didn’t blanket the ground, nor ice cover the streets. We commonly joked about the rubber-necking habits of the old folks, as they drove the highways and roads, exclaiming in disbelief about the plethora of fruit-bearing trees and the flourishing tropical greenery. It was the middle of the winter! How was it possible that everything was still growing? They thought it was a paradise, of sorts. I haven’t always agreed.
I left my childhood home at the end of my teen years, looking for a place to start out on my own. One of the prerequisites I had for the place in which I would settle was the presence of four distinct seasons. I wanted to experience winter. (Ah, the foolishness of youth!) I also wanted to see the blossoming forth of the spring. The summer season, I understood all too well, but I knew I could endure it. I even looked forward to the autumn, as the trees began to go into hibernation, pausing for a few weeks before that to bring out their finest adornments for one last fling. What an explosion of beauty, short lived though it might be!
The foothills of the Ozarks proved to be the perfect locale for experiencing all of the seasons, most of them fairly mild…the winters with just the right amount of cold and snow, the springtime not too stormy, but beautiful with new life, nor the summers unbearably hot. And, the autumn? Ah! The autumn did not disappoint, with brilliant colors and spectacular vistas. I, like the aforementioned Snow-Birds, thought it paradise.
It’s funny how the years can change your perspective. For the last decade, I have begun to dread certain seasons. At first, I thought nothing of it. Spring, I still love without reserve. New life–the earth is unfettered and fertile. How can one not love spring? And summer, with the kudzu covered hillsides, and its long lazy days easing into beautiful star-lit nights? Aside from those few with extreme temperatures and lack of rain, as this last one proved to be, I love summer and am always sorry to see it wane. And now, as the years continue on, I have begun to question the reason for my change of heart, because I am loath to see the beginning of fall and am downright rebellious about entering the winter.
At first, I blamed the autumn for its part in portending the chill and bleakness of winter. Winter itself, I despise because it makes me cold–Period. I do not enjoy being cold. I contend that anyone who pretends to love winter actually loves the fact that they can be warm in winter, either in the nest they have built for themselves, or in the multiple layers with which they wrap themselves to ward off the cold while outside. They don’t love cold, but simply the sense of conquering it. Unfortunately, it conquers me. And, it rubs it in. I spend my winters huddled in front of the fireplace, awaiting the return of my beloved springtime and the warmth it brings back to my old bones.
But, is it just about physical changes that occur? Or, is there some deeper meaning to my antagonism toward the two waning seasons, autumn and winter? I’m beginning to think there might be. The Lovely Lady and I sat and teased each other this evening, before I prepared to write for awhile. She spoke of our middle age and the fact that it was already in the past. I joked that I hadn’t yet enjoyed my mid-life crisis and might demand one. Again, she reiterated the fact that my chance for that was gone, since I would not see middle age again. She is right. I know not a single person who has reached the ripe old age of one-hundred and ten, so I can no longer claim to be middle-aged and must move semi-gracefully into my senior years. I’m not anxiously awaiting the autumn of my life.
And, now it becomes more clear. I understand that, at least in part, my objection to the seasons which show decay and then death are a reaction to a reality that is to come. In the spring and summer of life, there is little thought to what the future will bring. We are vital and strong, with a sense of invincibility. We ignore the warnings of older folks, all well-intentioned, who caution that the invincibility will prove fleeting. Educations are acquired, partners are chosen and offspring arrive. We build our little empires, ruling them with no thought that the future might find them any less impregnable than they are while we are in our prime. But, little by little as the years pass, we begin to realize that, like all flesh, we are edging inexorably toward the coming latter seasons.
Do you detect a sense of sadness, a note of gloom in my writing tonight? You shouldn’t. As life passes, I have come to realize that, although our human nature says that the coming autumn and winter are times to be afraid of, they are actually seasons to exult in. What season is more spectacular than fall? Nature displays its glory, unashamed and proud. And we, appropriately, applaud. The autumn of life is somewhat like that, as we think about what has been accomplished and enjoy the fruits of our labors. Our families are our glory, as grandchildren and grand-nieces and grand-nephews proliferate. What an exhibition! Friends gather close and the joy of fellowship is multiplied. What a great season of life!
The winter is coming. I’m not ready to celebrate it yet. But still, in spite of the cold and the seemingly lifeless landscape, preparation is being made for new life to come. Need I say more? Those of you who have entered that season will understand. Sadness and joy are mixed with expectation. I think that I may just enjoy winter also. We’ll see.
“To everything, there is a season.” The Preacher, for all of his rambling, knew it. I’ll take them as they come. Who knows? I may even get some new winter clothes this year, so I can actually thrive in that chilly season too. The fireplace will still be there if I need it…
Fall is right around the corner. I think that I’m going to enjoy it when it arrives this time.
“So it is with you
And how You make me new
With every season’s change.
And so it will be
As You are re-creating me…
Summer, autumn, winter, spring.”
(from “Every Season” by Nichole Nordeman~American singer/songwriter)
“Springs passes and one remembers one’s innocence.
Summer passes and one remembers one’s exuberance.
Autumn passes and one remembers one’s reverence.
Winter passes and one remembers one’s perseverance.”
(Yoko Ono~Japanese musician)
© Paul Phillips. He’s Taken Leave. 2012. All Rights Reserved.
The Realtor flipped her blond hair back and asked, “Well? What do you think?” We looked at her, confused. What did we think? The house was awful! Where could we start? There was only a single bathroom tucked in behind the kitchen downstairs, and what a kitchen it was! Horrible brown vinyl on the floor; open ceiling joists above, with electrical wires hanging hither and yon…in short, it was a disaster. And the rest of the house! We didn’t have words to describe it. “I know it needs a little help,” the agent offered, weakly. “But,” she said, gaining momentum, “there is a lot of potential. It could be a great house!” I wasn’t sure that I saw it, but I looked over at the Lovely Lady. She looked back and me and nodded. We could handle this!
And, we did. For the next 18 years, with a lot of help, we gradually roofed, sided, painted, re-floored, and replaced just about everything in that old house. It had potential! We helped it begin to realize that potential. The work was never finished, but we loved the old place and raised our children there until they were ready to fly the nest.
The old gentleman wandered in the store this morning and I asked him how he was doing. “I’d say there’s room for improvement,” was his cryptic reply. I’d like to think that I helped a little in the improvement department as I replaced the old strings on his splendid Martin guitar. He was smiling as he left, which hadn’t really been the case when he arrived.
His words gave me pause today, though. Room for improvement. As I thought about it, I realized that I like that condition. Actually, I like it better than “mint condition”. The thing about mint condition is that the way you find it is as good as it will ever be. From that point onward, the item will be deteriorating. The next time someone tells you that a car you are considering for purchase is in mint condition, understand that they are telling you in reality, “This is as good as it gets! It’s all downhill from here!”
I hope you don’t think that my viewpoint is a cynical one, because I certainly don’t mean it to be. I just like the idea that there is room for improvement. It applies to people, too.
When two people stand before the preacher and say their wedding vows, perhaps it would be better if he would say it like that. The words we hear should give warning, but many times we are too starstruck, our rose-colored glasses, perhaps, tinting the picture we see too much. “For better or for worse (he may not put down the toilet seat), for richer, for poorer (her credit cards are already maxed out), in sickness and in health (he whines when he gets a splinter in his finger), for as long as you both shall live (there will be room for improvement).”
All of us, every single one, are fixer-uppers. We all have room for improvement. Even for the best of us there is still a lot of potential. Our job is to help each other grow toward that potential. We will never, this side of heaven, reach that full potential. Our sin nature will guarantee that. The essential thing is to be moving in the right direction. Without spending a lot of time on doctrine (you know where to find the necessary instructions), we just need to know that God’s grace gives us the second chances we need, again and again. As we walk together, we need to be, not only ministers of that grace, but handymen and women, ready to help our fellow pilgrims grow and improve.
Funny thing about that old house. Our first glance at it was filled with ridicule and contempt. But, as we got personally involved and started to improve it, we began to respect the old place. Even today, we drive past and there is almost a reverence as we point out the things we still love about it. That’s the way it works with our relationships also. When we’re bystanders, seeing only the faults, we are contemptuous and disrespectful. When we have a personal stake, we see the potential, the things that can be and we learn to respect and love. And, it keeps getting better, the more involved we become!
We left that old house still with room for improvement. I’m happy to see that the subsequent owners have continued the process. The beautiful old place is still not as good as it gets. I’m glad that the Creator looks at you and me that way too.
I’d hate to think that there was nowhere to go but down.
“But encourage one another day after day, as long as it is still called “Today,” so that none of you will be hardened by the deceitfulness of sin.”
(Hebrews 3:13~NASB)
“How wonderful it is that nobody need wait a single moment before starting to improve the world.”
(Anne Frank~German Jewish diary-keeper~1929-1944)
© Paul Phillips. He’s Taken Leave. 2012. All Rights Reserved.